What Service?

We had a major family emergency so I went to OT Tambo airport early to see what I could do about 2 of my 5 return flights to PE. Michelle McGibbon and Jordan Krauss, due to family emergency they were unable to join us. I asked at check-in what I can be done, they told me I can change flight and directed me to Customer Services where I was met by Jaleen Peremal (Not sure of spelling). She was really and truly the most unfriendly person I have ever met. In brief she said she could change the passenger and flight and proceeded to try help make these changes. She then made a mistake with the change so I asked if I can do it online. She said, yes as long as it was prior to departure. I went up to Slow Lounge and tried to make changes but could not. I called your offices and spoke to a very friendly agent who said it was too late to change online. If your customer service agent was up to speed I would have stayed at the counter, as unpleasant as it was and like pulling teeth would have stayed till she changed booking. <br> <br> I have email your offices 3 times but keep getting mail back saying your email box full. Just spent 20min on phone trying to get to speak to a manager?<br>