we're all human....life and change happens

Please be proactive and understand that customers and life means CHANGE....<br> and, consider the idea of 24 by 7....meaning, if you change your airline booking within 24 hours and before 7 days of travelling, REALLY....what expense have you incurred and why can this change on the website not be FREE!!!<br> we are all human....make mistakes ....and life happens....viz changes!<br> PS for THIS great idea, a free travel voucher for two to DBN or CT would be gratefully appreciated :)