Waste of an airline

<p>A few months ago I booked a flight on mango to travel to Cape Town on the 26 October 2016. A few weeks ago I logged onto the website to view what the cost of changing my flight would be. Upon realizing the changes would equate to a whole new ticket I proceeded to log out. </p> <p> </p> <p>Fast forward to today ( 26 October 2016) I arrive at OR TAMBO to check in. Only to find out the mango assistant couldn't pick my booking up as there was an outstanding fee for "change" of dates. Dispite trying to explain to both client service assistant and floor manager that I had 1. Not changed flight 2. No notification nor updates were sent to me to even indicate such change - both seemed quite out of their depth in terms of client relations and overall service. The floor manager could seem far less interested in trying to solve my problem besides telling me to pay up the money. This is now twice in one year where i have had to deal with a lack of empathy and underatanding of general customer service when it comes to mango. Just to indicate my fruatration and disgust- rather then give mango a cent from me - i briskly walked over to saa and acquired a whole new return ticket for triple tge price. </p> <p> </p> <p> </p>