VOUCHER

My flight from Johannesburg to Durban last Friday was delayed by 4 hours due apparently, to an ACSA problem, although other flights were going out! As compensation, we were told that we would receive a voucher. When phoning in to claim the voucher, I was told by the help desk agent that it needed to be offset against a future flight (within 3 months), As I had already booked and paid for a flight in March, I wanted the value of the voucher (R300) to be paid into my credit card account with which I had paid for the March ticket. I was told that this was not possible, so asked to speak to a Supervisor and having held on for ages, ended up with another help desk agent who then transferred me to another person who was standing in for a supervisor. She told me that I needed to speak to the Manager, Wally and I was put through to his extension and left my name and number but never received the courtesy of a return call. In total, I was on the phone for 20 mins and achieved nothing.