VERY UNHAPPY PASSENGER

Good day

Please note that myself and my 2 kids were booked on Flight JE826 GRJJNB 11 Sep 2017. PNR: PXVNVK.

When making the reservation, we chose this flight because it was meant to depart George at 14:20pm. This would be convenient for us, since my kids had to be in school the next day. I also had a nephew in hospital, so it would also allow us time to go and visit him in the hospital after we land in Johannesburg.

However, on Sunday (10 Sep 2017) when I attempted to check in online, I realized that the schedule has changed to 15:00. I then tried to call Mango to find out what has happened, only to be told that I will have to get the info at the airport the next day.

What caused further frustration, is that I paid for certain seats, 4DEF, R55 per person. When trying to check in online, I realized that my seats was no longer available. When I got to the airport I was again told that my seats, which I paid for was not longer available.

To add to our frustration, as I arrived at George airport, I got another sms that the flight will now depart at 17:40pm. Already a delay of more than 3 hours. On requesting to speak to a representative from Mango, I was then informend that S.A Express does their handling on the ground and that there is no one representing Mango at the airport. I found that very dissatisfying.

On a flight that is delayed more that 3hrs, we were offered no explanation and no compensation. No meal vouchers was offered.

Then we were further frustrated when we were informed that the new departure time was 18:40.

As I landed in Johannesburg eventually, I received an sms from Mango stating that they are very sorry for the delay caused and that I should call ********** 216 in order to receive a voucher. Of course I called the number, but I had to sit in the queue for so long at a time, that it was to no avail.

Also, this is not the first time that I had to endure such a long delay from mango. And I am not sure if I want to make use of the airline or even recommend it to anyone.

I am extremely unhappy with the service provided by Mango airlines.

I would really appreciate it if Mango Airlines will provide compensation for me and my 2 children.

Thank you for your time.