Very dissapointed mom

On the 20th December 2019 I had the worst experience flying with Mango airlines to Bloemfontein. It was my first time flying with my 3 month old baby, and being nervous on travelling with him I decided to opt not to check in my stroller and car seat as I was told that I could take it right up to the plane and the airline would load it and have it ready for me as soon as I got off the plane.

We specifically bought the Mango Plus tickets so that we could get the benefits of priority boarding, but we were told there was no priority boarding from our cape town flight to Bloemfontein or from our flight from Bloemfontein to Cape Town?! When we boarded the flight from Cape Town to Bloemfontein we were told to leave our car seat and stroller at the intersection of the platform where you get onto plane and they would load it on for us, and have it ready when we get off plane.

On arriving in Bloemfontein the car seat and stroller was not ready for us as we got off the plane, and we were told that it could be coming out with the luggage. I had to carry my child into the airport where we waited for the stroller and it did not arrive!

We then went to Mango staff in Bloemfontein who also informed us that the stroller and car seat were not on the plane and they don't know where it is? We stood at the airport for 4 hours while the Mango staff were trying to locate the stroller and car seat as know one knew where it was?? Eventually it was located and we were told that they forgot to load it on plane and would have to send it with another flight in the morning. Not once did anyone offer us a substitute car seat, as how were we supposed to drive anywhere with my child and no car seat? I was also never offered a private place to feed my child who was crying as he was hungry!!

When we eventually got our stroller and car seat the next day the car seat was badly scratched and damaged and my strollers clip mechanisms are now broken!! The reason why I didn't want to check it in was because i was afraid of this happening and due to Mango's negligence my stroller is now broken!

As a first time mother flying with her child for the first time on your airline I am so disappointed and disgusted in the way we were treated and the way the airlines handled my child's stroller. I would like to know how Mango is going to compensate us for the repair of the stroller and car seat?

To this day (13 January)I still have not got any response from Mango