FR
Fathima R

1 reviews | Active since May 2017

29 May 2018, 16:00

Utterly and totally digusted with Mango airline, i will never use them again

We travelled to Zanzibar on 17 May 2018. Our luggage was broken into and numerous things ******. We reported the matter to mango when we arrived in Zanzibar and discovered the ****** items. We received an automated message telling us they are sorry and unfortunately cannot do anything about our ****** items. Upon our returned we sent them a detailed list of ****** items only to receive a response saying they have investigated and found no wrong doing, how they discovered this is beyond comprehension as 2 other passengers on the same flight as us had their bags broken into and items ****** and I know they also reported it. Mango thus has imp**** that we are lying and they are not responsible. I find this utterly disgusting and will not be using this airline again, I also request anyone travelling to avoid mango and they seem to encourage your luggage which you work hard to pay for to be ****** and they say that you are lying. The worst airline and absolutely no customer service, clearly they don't value the customers that they do have

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