Using SAA Voyager Miles

Hi

First time I booked a flight using SAA Voyager miles online, no issues with the booking except I didn't get a confirmation email from Mango with the reference number. I couldn't check in online. The checking in agent couldn't really explain why this happened. 2nd time I booked, I printed the confirmation whilst busy with the booking. Once again, no confirmation email. Thought checking in online won't be an issue. Nope, system said my date of birth and the reference number don't match. I was confused. Couldn't call the call centre as it was after hours. Unfortunately I missed my flight and I must say the Mango airlines staff at OR Tambo airport (check in and ticket sales) weren't that helpful because I wanted to find out if I cancel the flight will the miles be reversed. When I called the call centre the following day, unfortunately for me I was told I was suppose to call the day of the flight...pity even though I asked, that information was not shared. The agent was more interested in telling me that I have forfeited the miles instead of focusing on the main issue...glitches with the system. The Mango website also doesn't have much information.

This is a great savings for customers and truly appreciate it. However, can the staff be more informed in order to help customers and improve customer service.

Please look at the issue of confirmation emails not sent.

Thanx.