1 reviews | Active since Jul 2014
Unreachable and POOR Services
My Daughter (14years old) took a flight from JHB Int. to Cape Town Int today, 16 July'15, with Mango Airlines, and arrived there at 11:15am. She phoned me from an unknown number to tell me that she cannot find my Mom, who is supposed to pick her up. My mom is not answering and she could not get signal on her phone and then the call was cut off. <br> <br> I then tried to contact Mango Guest Services, ACSA , Mango Helpdesk, Cape Town Int. and could not find 1 person who could assist me in trying to find out where my daughter was. I phones guest care ***) and was on hold for more than 15min (No ANSWER). Then ***...NOTHING... *** and a lady asked me to call ***, NOTHING. NO ANSWER.<br> <br> 1h30min later and I have no idea where my daughter is. SOO ****ING PATHETIC that I could not get hold of 1 single person to transfer me through to the correct department, let alone assist me with the whereabouts of my daughter. Some idiot told me that he could not assist me because he needed the flight number, even after I told him that she left on the 8:55am flight. How many mango flights left at 8:55am. I'm never flying Mango again. MAYBE SOMEONE IS MONITORING THIS..
