Unprofessional RUDE Company!!

Item: Mango Airlines
Rating: 1
Author: Nicole C

I cannot think of anything nice to say about this company after many years of only flying with Mango after my wedding which sadly the tickets are booked I will not set foot on your airline or any of guests attending my wedding Zanzibar after the way your customer service team dealt with me today. Slamming the phone down on me not bothering to be of any help and rude staff members!! Please see my experince below I have deleted personal information. let me explain my frustrations: On the 16 November 2016 : 1. This was the 1st email to your offices: in Green From: ME Sent: 16 November 2016 02:20 PM To: Martha Seabi Cc: Subject: Group Booking - Cronje Wedding Dear Martha Can you please help us with a group booking from Johannesburg to Zanzibar return flights. 9 Guest: flights on the April Than the Bride and Groom: Different dates 2. This was her response: From: Martha Seabi Sent: Wednesday, 16 November 2016 3:29 PM To: ME Cc: Thabiso Maluka Subject: RE: Group Booking - Cronje Wedding Good Day Kindly note that our group is 10 people traveling together, same date, same times. Your request therefore don’t qualify as a group. Kindly visit our website to create booking or contact our call centre on ********** 234. Thank you. Martha Seabi | Groups Officer 3. my response From: ME Sent: Wednesday, 16 November 2016 4:11 PM To: 'Martha Seabi' Subject: FW: Group Booking - Cronje Wedding Please see a screen shot, (attached the screenshot that say nine People) 4. my response: Are you going to help me or not: Then I was told to deal with Letta This was my email to Letta: Dear Letta Thank you for helping me, Please find attached the Names for the reservation, 9 Guest: flights on the 4 April 2017 out 8 April 2017 Than the Bride and Groom: -Already book as per Martha request ref PCSXWB Please go ahead and book, Send us the invoice us we will make the EFT as we receive the invoice. The Invoices must be please made to: Details At 4:58 we got the confirmation and payment was done, by 5.02 and was send to Martha and Letta, The next payments was done and received confirmation. 3 Guests want to stay behind for a few days, I try to change it on the internet this morning but I couldn’t. I phone ********** 100 press option 4 , a lovely lady answer my call, I ask her, can I change the return from the 8 April to the 11 April. She change the 3 passengers from the original booking code to a new code and told me I can pay on the website and the changes will be R2328.00 on the flights and then R1410 on admin fees. I try to go on the web side, I could not log on. So I Phone again (2de time) the lady that answer inform me that there is dates loaded on the system , she load for me On guest date on booking code as birthdate has been removed( but know the other 2 passengers is also under the same date). I ask her if there was dates on the booking old code there was no one and she loaded my birth date for all the passengers which is now loaded on the same date and we are going to have problems when we try to fly. I log in into booking new booking code but could not change the date. So I phone for the 3rd time: this time the lady want to tell me that she can change for me the date but the fair change is now over the 6000+1410. I ask to speak to some body more senior and I was told to hold on, I hold on for 46minutes with no answer. DO think that is funny!!!!!!!!!!!!!!! My Bookings with mango the last few months was as follow: CAN SOMEBODY PLEASE GET BACK TO ME AS SOON AS POSSSIBLE ALL I ASK IS TO CORRECT YOUR DIGUSTING CUSTOMER SERVICE.

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