UNHELPFUL AND UNINFORMATIVE SERVICE RECEIVED FROM ATTENDANTS AT MANGO AIRLINES

<p>I RECENTLY PURCHASED A TICKET FOR A FLIGHT ON THE 24/04 FOR FLIGHT JE267. THE FLIGHT WAS FOR 19:40, DUE TO TRAFFIC AND UNEXPECTED DELAYS I MANAGED TO ARRIVE 30 MINS BEFORE THE FLIGHT. WHEN I GOT TO THE COUNTER THE LADY ADVISED THAT I DID NOT MAKE IT AS THEY HAD JUST CLOSED THE GATE, I ASKED HER TO PLEASE CHECK BUT SHE WAS JUST TO TIRED AND IRRETATED TO EVEN PRETEND SHE WAS CHECKING. SHE ADVISED THAT I SHOULD GO TO THE MANGO GUEST DESK AND SPEAK TO SOMEONE THERE. WHEN I WENT THROUGH TO THE COUNTER THEY HAD ALREADY CLOSED. I THEN CALLED THE GUEST SERVICE NUMBER AND EXPLAINED TO A GENTLEMEN THAT I HAD MISSED MY FLIGHT AND IF THERE IS ANYWAY THEY COULD REFUND ME A PORTION OR EVEN BOOK ME IN FOR THE NEXT FLIGHT AS I HAD TO ATTEND A FAMILY EMERGENCY. THE GENTLEMEN WAS VERY UNHELPFUL AND ADVISED THAT THERE WAS NOTHING THAT I COULD DO, I ASKED HIM IF I COULD SPEAK TO ONE OF HIS MANAGERS, HE ADVISED THAT THERE WAS NOTHING THAT THEY COULD DO AS I HAD MISSED THE FLIGHT, HE HAD GIVEN ME ANOTHER NUMBER TO CALL BUT HE ALSO ADVISED THAT THEY WILL ONLY BE OPEN AT 8:00 THE NEXT MORNING. I THEN COULDNT WAIT ANY LONGER AS I HAD TO BE I DURBAN THE NEXT DAY AND BOOKED MYSELF ANOTHER FLIGHT WITH ANOTHER AIRLINE. WHEN I GOT THERE THE NEXT MORNING FOR MY FLIGHT, I WENT THROUGH TO THE GUEST COUNTER JUST TO ENQUIRE ABOUT THE TICKET AND I SPOKE TO A LADY WHO ADVISED THAT SHE WAS GOING TO TRY AND ASSIST ME, SHE THEN ADVISED THAT SHE COULD HAVE BOOKED ME IN FOR THE NEXT FLIGHT BUT I HAD ALREADY BOOKED ANOTHER FLIGHT WITH ANOTHER AIRLINE. I AM WELL AWARE OF THE PROCEDURES AND PROCESSES HOWEVER I THINK IF THE ATTENDANTS WERE A BIT MORE INFORMATIVE I WOULDNT HAVE TO HAVE PAID R600-00 FOR ANOTHER TICKET. I HAVE BOOKED WITH MANGO BEFORE AND DIDNT REALLY HAVE A PROBLEM BUT I AM TOTALLY HORRIFIED WITH THE UNHELPFUL AND UNPROFESSIONAL SERVICE THAT I RECEIVED AND WILL MAKE IT MY DUTY TO INFORM OTHERS AS YOU ARE AWARE THAT R600-00 IS ALOT OF MONEY AND IF I WAS INFORMED ACCORDINGLY I WOULD HAVE SAVED THAT R600-00</p> <p> </p> <p>MY QUESTION TO THE AIRLINE, IS THIS WHAT THE ATTENDANTS ARE TRAINED TO DO OR ARE THEY EVEN TRAINED, SURELY THE GENTLEMEN WHO I SPOKE TO OVER THE PHONE WOULD HAVE KNOWN THAT HE COULD ASSIST ME WITH THE NEXT AVAILABLE FLIGHT??? MY SECOND QUESTION IS THAT, WHY ARE CONTACT NUMBERS TAKEN DOWN IF THERE IS NO CONTACT MADE TO THE CLIENT PRIOR TO A FLIGHT, IS THAT NOT THE REASON WHY CONTACT NUMBERS ARE TAKEN DOWN OR IS THERE SOME OTHER REASON???</p> <p>YOU PAY SO MUCH FOR THE FLIGHT THE LEAST THE AIRLINE COULD DO IS A COURTESY CALL.</p> <p> </p> <p>NOT HAPPY WITH THE SERVICE AT ALL AND WOULD NEVER FLY MANGO AGAIN. I DO EXPECT A CALL FROM ONE OF THE SENIORS TO APOLOGISE FOR THE TERRIBLE SERVICE THAT I HAD RECEIVED. I AM ALSO PLANNING TO PUT THIS ON EVERY SOCIAL AND MEDIA SITE THERE IS TO MAKE SURE THAT PEOPLE CHECK BEFORE BOOKING A FLIGHT WITH MANGO.</p>