Unhelpful

On the 23rd August, I had a flight booked at 08:55 flight JE247 from JNB to DUR for myself and my infant. Due to unforeseen circumstances on the freeway i only arrived at the check-in counters at 08:29 and was told that I could no longer check in and that boarding has begun. After explaining my story at the check-in counter i was advised to go to guest services and ask them to assist me in getting onto the next available flight at 12:00, after waiting in the queue for 20 minutes where Thandeka explained that I could board the next flight but had to pay R800 more (of which was the original price for the ticket i had already booked) .I was under no circumstance going to fork out another R800 for a ticket, that was like paying double for 1ticket. I had asked her for any alternate options and was told that my current ticket had expired and that i could no longer change my ticket as the time had now passed 08:55.This was purely unacceptable as i had to wait in the queue for more than 15 minutes !!!!! Because of this i now could not fly to durban, i also had lost the money i had paid for the flight as even the supervisor Namhla could not assist me. Mango is a ******* will never use them