Unhappy traveler

I requested a refund from Mango Airlines 2 weeks ago due to the pandemic of the Corona virus. I was asked to send documentation for my request which I did via email. I received no response. I called and email a few more times with a no reply response saying my request will take 48 hours however it's a week gone and I have received no feedback at all. So much for Mango living up to its value of "providing our Guests excellent service"