Unexplainable delays and pathetic call centre

On 21 dec 2015 we booked our elderly parents to travel from jhb to Cape Town on JE145. The flight was meant to depart at 14h00 and arrive at 16h00 but they only came through at 23h30. Not bad for the 'most on time airline!'<br> Why not just explain what caused the delay as every excuse given contradicted the previous. Ultimately the weather was blamed but why then do you need to change planes. On collecting them at the airport I contacted the mango customer care line to explain that they would need assistance as they are reliant on medication for this long period but was told that there was no one who could help! <br> Mango then gave a R500 voucher as compensation ( and a 250ml water!) but when trying to book flights with the voucher you are required to contact the customer care line, which is bender answered. The cost of the flight is escalating daily which defeats the point of a voucher. How do you book using the voucher when no one answers!<br> There is not enough competition to keep them focused on customer satisfaction. What a cheap shot, shame on you!