********* business practice

i paid for a flight online and the money has been deducted from my account however i received no confirmation , when i called the call centre 1. sello cut the call 2. lebo has asked me to rebook and call the refunds department which may not give me a refund

this is ********* and unfair service from Mango and i use them all the time , your staff cant even assist . i also asked for lebo to reserve the flight on her side and i was told that there is a huge booking fee