Unapologetic service from Mango Airlines

<p>I was scheduled to fly out on Mango flight JE 259 from Johannesburg to Durban on 3 January 2017 at 16:00. I was going to fetch my kids and fly back with them on the same day. Flight JE 259 was delayed by 1 hour and 12 minutes. As a result, the kids and I missed our return flight on SAA. The SAA flight was scheduled to depart Durban for Johannesburg at 18:40. This was the last flight for the evening and we could only fly out the following morning at 06:30am. I had planned my trip in a way that I would have enough time to land and get onto the next flight with my children.</p> <p><br />I sadly had to pay an additional amount of R 2315.60 which was not budgeted for due to Mango's flight delay. I went to the customer care at the airport to state the above and the supervisor, who was about to go on her tea break, brushes me off with a "There's nothing we can do, please email guestcare".</p> <p> </p> <p>I did as requested and received an email that they thank me for lodging my dissatisfaction and they understand my frustration however no compensation will be issued.</p> <p> </p> <p>Mango Airlines, sadly you don't understand my frustration as if you did you would understand that your lack of competency as an airline cost me money. How many of your customers have you put through this ordeal? I'm appauled at the lack of care this airline has for it's customers.</p> <p> </p> <p>I'm happier switching over to a more pricey airline that can adhere to schedules and can assist their customers should shedule changes over an hour happen.</p> <p> </p>