Unacceptable Service When Flight Cancelled

When a flight has to be cancelled it is a very delicate subject. The lady who informed us was unmarked, ie not wearing Mango clothes or any identification, and she was highly pregnant and in no place to be fumbling with over 100 frustrated passengers, but should rather have been on maternity leave.<br> When you have to tell a plane load of passengers that the flight is cancelled you tell them with an explanation as well as how things will proceed to accommodate the passengers in an orderly manner, not just \I will be taking ID's to SAA counters as they help us out from time to time". (why should we be giving ID's and drivers licences to be taken away by an unmarked"