RB
Renesh B

1 reviews | Active since Jun 2011

17 Nov 2019, 08:01

Unacceptable service, cost and delay

Let's down and utterly disappointed from one of my favorite and a reputable airline.

Flying mango before always went off fairly well however this time was not only disappointing but simply unacceptable.

Our flight was scheduled to leave King Shaka Airport at 21:50 and to arrive in O.R. Tambo Airport at 22:55. The first setback came as the flight was delayed, having now been scheduled to leave at 23:06 which inconvenience me in rearranging transport and accommodation check-in time in Johannesburg.

The second delay cost me more problems as it was delayed again and rescheduled to leave Durban at 23:46. We were only notified of this delay and re-scheduling after 6 at night which made it even more difficult for me to re-schedule my transport and accommodation.

The third and unacceptable delay came to us at 23:41 remember the flight was rescheduled to leave at 23:46 . This delay now was said to leave at 00:52 and now made it almost impossible for me to re-schedule transport and accommodation at this hour. Finely to add insult to injury, our seats was switch on the boarding pass, not the seats I booked online. The flight only left Durban around 1:00 in the morning reaching Johannesburg around 2:00 in the morning forcing me to now take a taxi cab to my accommodation and causing me difficulty at my place of accommodation as I only got there around 3 in the morning.

Thinking I had saved a mere few rands and flying with a top airline actually costed me a couple hundred rands more at the end.

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Replies (1)
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Renesh B's update22 Sept 2021, 11:34
Reviewer Update
Dont even have the ethics to reply