Unable to reach and log my request.

Call centre on *** option 2 does not answer.<br> Sent a request to [Email Removed] also no return e-mail or acknowledgement.<br> No answer on *** which is apparently their lost items/baggage department.<br> <br> My wife forgot her binocs on Flight JE 258 from DBN to JHB on 02/10/2015 (row 26 seat C).<br> Tasco Binoculars with body strap and in a soft pouch.<br> <br> Need to enquiry if it had been handed in and were she could collect.