Torn Bag

On the 6th of May 2017 i was traveling from CPT to KZN. Went to collect my bags from the conveyor only to find that my bag had three lacerations in it. I took the bag to the Passenger counter and formerly logged a complaint. I received a reference slip D14699. The proceeded to empty the contents (all clothing) into a pink plastic bag, cable tie it and then handed it to me. They told me that they would send it away to be assessed, it will either be fixed or replaced. After numerous phone calls and discussions, an "Iqbal" said he would follow up, to no avail. I have never had anyone call me back to this day. I would like my bag to be replaced and not fixed. Mango clearly are not interested in this case - i've tried to make contact with them twice on social media, and twice on Facebook they said they would escalate the issue. TO NO AVAIL.