To fly Mango or not to fly Mango

Last week I have received a call regarding our family's flight on 4 January 2020 on Mango JE134 at 07:30. Apparently the flight is overbooked and I was told that we are being put on another flight and that we will receive a confirmation email regarding the new flight details.

To date we have not yet received the flight details.

Breaking News. The Mango Call centre can also be named a non-response centre. Please be aware that the lingo of the Mango Airlines call centre does not include concepts such as helpful, thoughtful, considerate and the customer deserves to be helped since the customer is paying for Mango's service etc. It gets better, after many many attempts to contact the Mango Call centre (and listening to fairly awful music) I got a response! No actually it gets worse: Apparently, I have cancelled our flight? No Mango no, I did not cancel our flight, you did. The question is when are you going to help me Mango Airlines? And for the record; all costs I incur due to the fact that you have cancelled my family’s flight home, is for your account.

Regards, H Oosthuizen