TIME WASTED ON ONLINE BOOKING, ONLINE CALUCULATION ERROR
<p>To whom this concerns,</p> <p> </p> <p>RE: TIME WASTED ON ONLINE BOOKING, ONLINE CALUCULATION ERROR</p> <p> </p> <p>I made two booking with mango since last week using my voyager card.</p> <p>On proceeding to payment option I chose Edgars inputting the correct card details.</p> <p> </p> <p>I am extremely frustrated at the time I wasted calling in on an error message which the booking supervisor could not answer to. I still have not received feedback form guestcare after sending them an email stating my frustration.</p> <p>I was told to make the booking using the Shoprite payment option to secure my booking by the mango advisor.</p> <p>The online booking service is there for convenience – should there be a problem the consultants are readily available to take your call and assist with the issue. In this case it would have taken me less time to drive down the road to the closest Shoprite to make the payment.</p> <p> </p> <p>Last week I was dealing with a lady named Patience who was exceptional is sorting my issue out on time and concluded the booking with no extra fuss or wasting any of my time.</p> <p> </p> <p>Today I received the worst service by dealing with a consultant that needed to put me through to a higher department to answer for the error in calculation. Had she known the reason or explained to me in the first place, I would not have waisted 15 minutes on my work line.</p> <p> </p> <p>Being an airline that’s always speaks about time and convenience you have certainly placed doubt in my mind on wasting my time and taking me through the inconvenience of my booking.</p> <p> </p> <p>This surely needs a compensation for all the time wasted!</p> <p> </p> <p>Frustrated customer.</p>