This seems to be common practice at Mango

I tried to book a flight with Mango online, after entering credit card details, was shown an onscreen message stating that the transaction was not successful, and showed a number to phone. I phoned the number, but was not assisted in booking the flight. I immediately booked with another airline. Some weeks later, the amount for the flight that I had not booked, appeared on credit card statement. To cut a long story short, I have phoned Mango several times and I am told that the matter is being rectified, I was also told that the email address and phone number that I had supp**** was incorrect, which is a complete lie. I have not received a phone call or email from them. I have seen several similar complaints on this forum, so is it a ****?<br> I would strongly recommend to anyone that they do not use Mango Airlines, their admin and IT is an absolute shambles.