CF
Christina F

1 reviews | Active since Jan 2021

19 May 2021, 10:42

THINK TWICE BEFORE BOOKING WITH MANGO THERE IS JUST NO GAURANTEE!! Fool me once, shame on you; Fool me twice, shame on me!

I recently wrote a review where Mango sent a simple sms informing us about flight changes no other communication just a sms inbetween the hundreds of other marketing and card transaction sms's and them saying this is a proper/professional form of communication, myself and other passengers where surprised when getting to the que and finding out that flights were moved earlier and just a simple sms sent. I promised myself I would not fly mango again, 3 months down the line and I thought well lets try again! WHAT A MISTAKE!! Fool me once, shame on you Fool me twice shame on me!! I should have known better.... On 28 April we were supposed to fly back from our Durban holiday to Cape town, I knew to check sms's just in case this time and so the flight kept getting delayed until we heard the news that Mango flights were suspended. We were moved to a flight for 29 April 8pm, had to pay extra accommodation and spent the whole day worried, not sure what was coming. They did not offer any compensation or vouchers for inconvenience customer service just does not exist with Mango!!

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