They Cancel - now its our fault

I’ve booked a flight to Johannesburg for this morning at 6am. Not only did we get a sms at 23h00 last night that it will be delayed and that we’ll only be able to fly out at 10:45am, but could also not check in.

Arriving at the airport this morning to ques and ques of people we were informed that the check-in process was offline due to the masses resulting from the delays in flights. Needless to say when we got to the counter we were informed that we're unable to fly coz we’ve not checked in and that the flight Is boarding – long before the scheduled departure time.

I immediately called their customer service line but to no avail, after holding for what felt like an hour, the call got hung up. They are striking but the client needs to pay for the loss? I lost my ticket coz their system didn't allow me to check in and their staff wasn't willing to help me!

Shocking service, shocking experience!!