These ******** offer worst service..

I booked a ticket via an agent, ticket number SBXFYJ which was scheduled to depart at 10:25

I got to the airport at 09:30, around 09:35 I was at the "Guest service" queue which was full of disgruntled customers, ( one of the upset customers was complaining about her surname being misspelled, your staff advised that in order to have this fixed she was to pay R300 admin fee, she was not happy) I had to be patient. Then my turn came, a light-skinned gentleman assisted me when I gave him my ticket number he said your flight is about to close please rush to counter B76, I literally ran there gave the gentleman on that counter my ID and reference. He checked it and told me the flight is closed and there is nothing he can do, I asked how is that possible because I was in the queue waiting for assistance, he was adamant that he couldn't assist, so I asked to speak to a supervisor, fortunately, she was sitting on the next counter.

I approached her and told her my story, she immediately said " sir you are 4 minutes late" I said yes because I've been running around trying to get your staff to check me in.

She arrogantly rep**** when the flight is about to close we announce it on the check-in counters so all clients boarding take priority,

I rep**** how can I hear your announcement if I am on the guest service desk, of which she said I need to be put on standby for the 11:30 flight. This didn't sit well with me, I tried to ask her to add me on the flight, she refused. at 09:52 I realised that this person has no empathy for my situation, I had a very important meeting to attend at 13:30 and couldn't afford to get there frustrated because of the lack of service I was getting from mango. I then purchased airtime to call my agent and reschedule booking and tell the cab driver to come back at King Shaka around 12:30.

The supervisor told me to go back to guest services so they can put me on standby. when I got there a lady assisted me and told me I need to pay R720 to be put on standby. This is insane, why do I have to pay for a flight that "closed" while I was in your queues waiting for your staff to deal with angry customers? I left the counter and started searching for another airline I could take besides this ridiculous mango whose aim is to **** people off their hard earned money.

Unfortunately, the next flight at flysafair was at 14:20. I then decided to go back and have a word with the supervisor, I asked why am I paying to be on standby, she didn't even let me finish my statement, she was loud and became defensive, told me this is company policy, next time I need to read the rules before booking flights. I was appalled, paid the additional R720 and boarded the 11:30 flight at 11:18. I will never use this airline again...

These people are so useless, I logged a complaint on 22/04/2019. They have never called back... pathetic...