Theft? So sorry but your problem...

So today I had a flight with Mango from JHB to DBN for business, flight was fine, got my check-in luggage and off i went, to my business meeting. When I got there and saw the lock on my bag was broken off and some items was ****** out of the bag I contacted Mango's baggage dept and spoke to a manager by the name of Brenda. When telling her the item ****** was worth R1200.00 and it was small in size, i got told, so sorry, but since there is no real weigh difference(after the ****** item is taken out) in your bag, it wont be covered and as such it is your problem.<br> <br> Shockingly bad service Mango, i only wish there was more I could do to shame this pathetic behavior. Is there something one can do to get results out of them?