Theft from my checked in bag which was locked.

I am disappointed with service from Mango airlines. I returned from Cape Town to JHB on the 18th Nov with Flight JE 168 which landed in JHB at around 21:30. To my suprised my lock had been removed from my bag. In actual fact I saw my lock moving on the Carousel where we collected the bag then the bag following afterwards. I didn’t immediately thought that my bag had been opened and something taken out. I just told my husband about it and went home as it was already late. We arrived home at about 23:40 and I was tired to check the bag. The following morning I checked the bag and immediately realized that it’s not as I packed it and in actual fact one small handbag had been removed from inside the big one as I packed them. As I continued to check I realize that a pair of my Versace sunglasses were missing. Please note that I checked in my bag locked and there is no way the bag can unlock itself, I need answers and also my sunglasses. I feel so sad about this and would honestly like to get my sunglasses back as I invested good money on them. I am extremely disappointed with this whole situation as Mango customers care haven’t even rep**** to my email.

Regards, RD Lekota