Theft/Damage/Attitude/Delays....

My E- Mail to Mango<br> Good Day, <br> My daughter and I flew Mango on the 16/12 and returned from King Shaka to OR Tambo on the 23/12 (JE248). <br> Apart from the flight being delayed both times, the return flight was almost one and a half hours delayed. <br> Only to arrive and find our bag has been tampered with. Lock and zips broken. <br> On inspection to find my daughters Christmas present, her watch which she had chosen at the Gateway Shopping Centre ****** as well as my ASICS running shoes and her Salomon shoes also missing. <br> I reported it to Mango - Ref 10791. On the 23rd. Agent Nissy <br> Also went to the Police Station on the 24th - Ref No. CAS 517/12/2015 <br> Please advise on next steps. <br> <br> Mango's response<br> Good Day Mr. <br> At the outset please permit me to thank you for bringing this unfortunate episode to our attention. I also wish to apologize for the fact that your privacy was invaded.<br> Losing anything- immaterial of the value of the item, is always traumatic, and to lose it with the knowledge that some scoundrel has seen it fit to invade one's privacy in such a lamentable manner, is perhaps ten times worse.<br> I once again want to apologize for the inconvenience this unfortunate inciden