Theft by baggage staff

<p>On Tuesday the 18th April 2017 i boarded the Mango JE258 from King Shaka Interantional to O R Thambo International. Before boarding i checked in my luggage like i normally do at the bag drop off zone and proceeding to the boarding gates.</p> <p>I always get the feeling that i will never get to see my luggage again, as this was not the first time that this as happened to me.</p> <p>So i made my way to the boarding gates and wait for the plane to get in so that we may board, yet again, the flight was delayed and we had to wait for people to disembark. We eventually boarded the flight and made our way to O R Thambo International.</p> <p>I disembarked the flight and like i did in King Shaka International, i proceeded to the baggage claims to collect my luggage. Once i had reached the collection area i had noticed just a few bags that were on the carousel, so like the rest of the passengers i waited for atleast another 20-30 minutes until our bags arrived. I did not think much of this because being "Mango" i thought that they were just delayed!!!</p> <p>I then made my way home after fetching my bags.</p> <p>The next morning, i woke up and opened my bag to get out my toiletry bag and noticed that stuff was moved and my perfume was out of its box and just the box missing, this was strange... so i looked into my toiletry bag and noticed that my watch was missing, this being sentimental as it is a gift, really upsetted me.</p> <p>I then called Mango airlines on ********** 524 and spoke to Busi - who just gave me a case number and</p> <p>apologised for the incident. I asked what is the process from Mago spercetive and she said i should speak to someone at Guest care ********** 002. I called Guest care and spoke to a rude lady by the name of Cinzia who was in Cape Town. She did explain that they cannot do anything and refused to offer any help.</p> <p>She advised that i will need to open a case with the Police and they can assist.</p> <p>All i wanted to know is if Mango can assist and view the camera footage and check if they can see anything out of the ordinary or even offer some kind of help... But they refused.</p> <p>Like i mentioned before this was not the first incident and this really leaves me with no faith in trusting people with my luggage when i fly.</p> <p>The one bag carrying rule will be ignored going forward and i will carry all my luggage as hand luggage.</p> <p>Mango's aftersale support is pathetic!!!</p> <p> </p> <p> </p>