The Orange Eskom

After another late flight cancellation (Flight JE541), I spent 32min and 51sec waiting for someone to pick up at the call center. When someone finally answered I was given the old "shoulder shrug" and was told that our flight has been cancelled, that there are no other available flights and that they are not able to book for me with another airline. I was able to book another flight with another airline (rocket science stuff) but had to pay premium rate due to booking so close to the flight day.

I attempted to make contact with Mango again as I was worried that our return flight from George (Flight JE826) would change too. After zero replies, Mango (true to form) changed our flight to a much earlier time. This made that we could not play our final golf game on our Fancourt golf tour and hence lost the money for the booking, and really just *****ed up a long awaited breakaway.

I have sent numerous emails since 15 October to try to get a refund for our cancelled tickets, with no reply....nothing!!

Promising a product, selling it to me at 100% of its value and then just deciding (due their own incompetence ) not to give it to me and then keeping the money... sounds fami****...Its hard enough in South Africa, dont be a company that makes it harder Mango!