The most useless customer service that I have ever come across.

I purchased an airline ticket from Mango at the beginning of October 2020. Since then I have been struggling to do a name change on my ticket. I went online to do the name change as advised by the consultant that I spoke to. They deducted money from my account, but yet still no name change confirmation. I then proceeded to get in contact with multiple agents. Not one to be able to assist me. Untill I got to speak to Kevin. Not sure what his surname is but he has been the only agent willing to help me with this issue since October. He has managed to change the name of my ticket but still to this day I have not received a refund for the money that has been deducted from my account and the payment still had an outstanding status. I cannot believe how terrible Mago treats their clients. Their response time is absolutely useless and if you don't follow up your issue will just never be resolved. Terrible, terrible service. I will never purchase an airline ticket from Mango again.