Terrible, uncompasionist, ***ist service

Mango,

I never wanted to fly with you but sometimes you are the lesser of two evils and with Sanlam Reality, we get discount on your flights. I was booked for flight JE139 OR JHB to CT. The flight departed early but it did not show on the Bidvest Slow Lounge. There was nothing and then suddenly Last Call. I ran and when I got to the counter, I was told they departed 15 mins ago. She said she did a last call announcement which did not announce in the lounge. I told her I am so tired of Mango and turned to walk away and she clicked her tongue at me. I turned around and asked her "Excuse me?" And she said that she did not say anything. I know what I heard. I have Hyperacusis which means a collapsed tollarance to sound which means it sounds like she clicked her tongue right next to my ear. Last year when I was diagnosed with Hyperacusis, I had a return ticket to Cape Town but did not have the equipment for my ears to fly and you refused to refund the tickets. My eardrums could have burst. So now I was sitting waiting on a bus gor flight JE147 where WE WAITED for 2 males. That is blatant ***ism. We again on flight waited for 3 males I could see. Seems Mango only waits for men. That is ***ist and against the law.

You also do not have any compassion or care for customers with ailments. I was just diagnosed with a life changing disease and no sympathy or compassion or assistance.

Your crew member who clicked her tongue shows the utmost disrespect.

I will be reporting the matter to the NCC and the Ombudsman.