Terrible service - Mango OR Tambo

I have recently experienced the most disturbing service from the consultants at Mango OR Tambo.I knew that I was supposed to be there 40 minutes before check in, but I really tried and due to circumstances not controllable by myself I was literally 5 minutes late. Referred to 3 different people and then to a rude person called a line controller who thinks yelling is a formal way of speaking.<br> This makes me wonder if they do this deliberately as they know that they could make extra money off standby flights. I don't think that this is ethical by any means. Out of luck i came across the Skywise desk, they were professional in the way they dealt with me, unlike the consultants at Mango whose aim is to frustrate people early in the morning.Since I had booked a return flight with Mango, I had no choice but to fly back with them. <br> I went in half an hour early to check in at the Mango desk in Cape Town, the consultant checks me in and asks if me and my companion would like to sit next to each other. I get onto the flight and guess what, Mango once again goes and messes up.I will certainly relay this experience to my colleagues , friends and fam with regards to incompetence from Mango