Terrible Service for Special Needs Client

<p>On the 27.02.2017 as special needs form was completed and submitted to ********** I called this mornining, a week later, only to find out that the form was never received. The lady that I spoke to this morning was Lucetta Potlaki and she said she was unable to find the special needs request on her email and so I should resend it. My logic tells me that if the email was not received a week ago, why would she receive it today? Her response to me was, "I don't know". Is there some person competent enough to contact me to resolve this issue. I find it absolutely disgusting that a person with a special need has to be put through such inconvenience by Mango Airlines. The flight has been booked, the money has been paid, I would expect the company to do their job as they promise. I have followed the protocol as stipulated yet the service is not followed through by Mango. The attitude by Ms. Potlaki is unacceptable and she should reconsider her role in this position, no apology or willingness to go the extra mile when I complained to her. Where is the customer service gone to? </p>