TERRIBLE SERVICE EXPERIENCE - WANT A REFUND IMMEDIATELY

<p>I booked a ticket online at 08h05 today from JHB to DBN. I was supposed to book the ticket to CT and not DBN. I immediately called the call centre to ask to reverse the booking or to change the destination. I was abruptly told no refunds are given and to change the booking will cost me an additional R730. This was literally 5 minutes after booking online. I insist on a full refund for what was paid and want a senior person to contact me ASAP to confirm this. This was a mistake and was addressed by myself instantly - it is not as if I booked the flight and then decided to make a last minute change. Your call centre agents need some serious service training.</p>