TERRIBLE SERVICE

Absolutely terrible service from Mango Airlines. Booked my flight early in May 2020. Received an email to ask if I will still be taking the flight. Responded that I would.

Now have automatically received a voucher - saying my flight is cancelled - and asking me to rebook at higher prices. Apparently bookings AFTER the 25th of May are not cancelled? This makes NO sense on a first come, first serve basis - especially when flights are for business purposes.

Mango should have attempted to contact customers and offer alternate flight times for those who already booked - especially months in advance. I do NOT want the voucher - I want the flight.

Please kindly contact me as a matter of urgency.

I have spent 28 minutes; 5 mins; 5 mins; 8 mins, etc. on hold on your call centre line - with NO answer/agent available.

Please have a supervisor/manager contact me.