Terrible guest care

<p>On 16 Aug I made a booking online. Within 5 minutes of confirmation I called guest services because the date on the confirmation was not the date that I had booked for. I was told that they are closed and should call back the next day. Called on 17th Aug. My query was logged and I was told that I would have a response within 48 hours. On Friday 19th I was told that the query was still with their IT dept and they would call me on Monday. On Tuesday 23 Aug was referred to the manager because the lady handling my query was 'off sick'. Told to call the manager back as she was out and would be back in half an hour, which I did only to be told that the manager had left already for the day. Then to emailing the manager. Received a response to that: it would take another 48 hours to look into my query. Lo and behold there was no erreor on their part and I need to now pay in a fee per person to correct the date. I called the manager again citing my case and she assured me that she would again send to IT to investigate because if I had typed the wrong date, the site would not have 'remembered' my search as it did thereafter. Wait another 48 hours....... Called back...... she cannot take my call as she is busy and will return my call. It is now 20 days since my booking and I have no acknowledgement of the error or proof otherwise and when asked if I could just cancel the ticket, no surprise I would have to incur a cancellation cost. LOSE, LOSE situation. </p> <p>VERY UNHAPPY AND DISAPPOINTED and will surely choose kulula.com in future</p>