Terrible Customer Service and Extras a con

This is in relation to booking reference: MFPSTQ<br> I paid an additional R750 for additional luggage. Between FOUR of us, we were informed that for this additional amount, we would only get 30kg between 4 of us!!!! So 7.5kg each! We are away for 5 nights, and we're going to a wedding - I don't know how we are meant to cope with this?<br> I emailed [Email Removed] on 26/02, and am yet to receive a reply.<br> I also phoned your call centre, and the person I spoke to was most unhelpful and rude!<br> Please provide urgent feedback - we are in so much doubt as to whether we would EVER use Mango again, and would like to convey our frustrations publically!