Terrible Customer Service

<p>My mother and I had booked return tickets with Mango, from Durban to Lanseria, a while back.</p> <p> </p> <p>Our flight to go back home (Lanseria to Durban) was scheduled to leave at 17:10. My sister dropped us off at the airport at 15:30 and we checked in immediately, with doing so, the lady who had checked us in, did not tell us anything about where we must go or what time, all we knew was that our plane was scheduled to leave at 17:10. </p> <p> </p> <p>With a few minutes to spare before we were due to board (16:40) we sat down at the restaurant at Lanseria airport. 3 Of us were listening to the announcements that were made at the airport and there was NOTHING of our plane that was said.The only mango announcements that were made were for a plane going to Cape Town. We then thought it was strange not hearing anything about our plane and went to look at the boards, whilst looking at it, it changed to green and said "Boarding" and this was at 17:05. My mother and I then went to toilet and as fast as we could, we went to the boarding gates, standing there at 17:12 only to be luaghed at by some lady and given our tickets back and she said "you were offloaded". With no direction and no explanations, we were passed around from one person to another in such distress, we were handed our luggage back and given to a lady that could "give us options". This lady explained that everything was our fault and that we were late and we must forfeit our tickets and buy new ones for tomorrow. Stranded and completely stressed out we eventually were thrown over to Kalula's counters. Very kind lady helped us get back home the same night at least. </p> <p>When we were sitting at the airports restaurant, I had captured a video of the only mango plane that was outside the airport, thinking it was the one for Cape Town, video as proof shows the plane leaving the airport at 16:46 exactly. </p> <p> </p> <p>Only to hear the person from a long distance fetching us at King Shaka International Airport saying that the mango lady there had said the plane was delayed because of 2 missing passengers, yet the plane landed 10 minutes earlier than scheduled.</p> <p>After a week of battling to get in communication with them, they argue the fact that the plane left at its scheduled time, after I told them I have proof. </p> <p>They then tell me "It is regrettably" that we never heard any announcements at the airport, telling me that 3 pairs of perfectly working ears never heard one for our plane! </p> <p>I'm very disappointed in Mango and I made it clear that it was the first and last time that I will use their airlines. Kalula have much more friendlier and helpful people.</p>