Terrible booking service!

Such terrible service when trying to book something, i emailed them as i had a voucher and this was not working, so i mailed as i have to book my husband a seprate day to my son and I as well. So i sent a booking email with all the info just to be told i need to book it myself online, so why do they have the booking emails then? They might as well get rid of those ppl as well, do they not know loose your value at a company and you will not have a job! Even if it means taking 2 minutes out of your day and doing something to assist, just to show value add, the last thing in this time of day any compnay should say is they cannot help do it yourself! Sorry this was just so surprising, i then called the call center to speak to someone to assist me just to find out they cannot do anything as they are offline! I mean this is just ridiculous! Why not take down the booking and contact details and then when you are online make the booking and send a confirmation, or call back! This is customer service going out of your way to assist and going the extra mile, not just everyone saying sorry we cant help you! I am still not booked on a flight, i think this is when the airlines need to give you cash back so you can book with an airline that wants to assist!