Suitcase destroyed, no response or acknowledgement

We have returned from Lanceria to Cape Town on flight JE703 this afternoon at just after 12. <br> <br> Upon getting our luggage from the conveyor, one of our suitcases was badly damaged. <br> Getting all our luggage we went to Mango Baggage enquiries. We waited at an open booth with NOBODY behind the counter for 35 minutes. We couldn't wait any longer as we had friends fetching us at the airport to take us home. <br> <br> We have called the number provided on the internet on 5 seperate ovcasions, holding the line for over 30 min at a time with absolute no answer, only to hear that our call is important to them and that the call will be answered shortly. <br> <br> My patience is now done!!!!<br> <br> Contact me regarding the damaged suitcase please as i am highly disgusted with the zero service that we have received so far. <br> <br> We will certainly not make use of this airline anytime soon as our friends too had a horrifying experience flying from Lanseria on Wednesday.