Suitcase completely destroyed

<p>I am furious! How pathetic. Your staff destroyed my Polo suitcase checked in on flight JE267 on Thursday 12 January 2017 from JHB to DBN. On arrival in durban i received my suitcase completely destroyed.(see photographs attached). After my husband having to drive all the way to King Shaka Airport on 26th January to enquire when the replacement suitcase will be released, only then late afternoon a Mango Groundstaff member in Durban phoned to say i can fetch suitcase. Luckily i was on a return flight back to durban. On my arrival, i went to the claims desk, only to find that my suitcase is being replaced with a cheap suitcase, which doesnt even expand like my suitcase. Ground staff member response was that they only have to replace it with a similar size, not similar value. How pathetic!!! Replacing a Polo suitcase with a R699 retail value suitcase, that doesnt even expand like mine!! TOTALLY UNACCEPTABLE</p>