Stranded in Cape Town because of Mango’s incompetence

I am absolutely appalled at the service I have received from Mango. As a law abiding citizen I disclosed that I tested positive for COVID-19 and would not be able to travel, and would thus require a refund to book an alternative flight. In the midst of the second wave of this pandemic, you would expect that they would be better prepared to deal with such issues. I have sent several emails, with no valid response, tried to call the call centre, impossible to get through to an agent and have subsequently missed my flight with no alternative. I am now stranded in Cape Town , unable to book my return fund, and Mango has done absolutely nothing to assist. The closest response I got from them was an unprofessional email asking if “I wanna make changes for the return sector”. This incompetence is shocking and can’t imagine people will actually disclose their status if this is the trauma they must go through.