****** Luggage, where is the after service SERVICE

I arrived on a flight from P.E, my bag came round on the carousel and I noticed that it had been opened, the cable ties and the zipper had been damaged.<br> I went to Mango and explained to them what had happened and I was given a reference number. when I tried to call and explain what had been ****** I was told they do not cover valuables.<br> I then asked to speak to the manager, I was given her landline number and tried calling every hour on the hour but with no joy.<br> I did however eventually get hold of Brenda (Manager) she also explained that they did not replace valuables, I asked then why the heck did I waste my money on travel insurance if they didn't cover me.<br> she then explained that I needed to claim from a 3rd party, I said that was fantastic as it meant I didn't have to deal with their incompetence anymore and asked that she please send me the relevant documents.<br> I AM STILL WAITING!!! I have tried calling every available number but once again Brenda is nowhere to be found!!!<br> please can someone at Mango send me the forms. this incident happened on Monday and I still no closer to resolving and replacing my ****** items.