Still waiting for my refund!!!!

I missed my flight on the 10th of October due to being admitted in hospotal. When my husband called Mango to tell them they gave us insufficient/incorrect information. Such that when we did what the call centre agent advised us to do we were told by another Mango employee that this call centre person shoul dhav eadvised us todo something else. Now this Mango employee a the aiport told us to call refunds department which i did on monday the 12th. The call centre lady now said the airport lady should not have told me that and was going to call airport and follow up. To this day i am waiting for the feedback from the lady. then again i called today friday, the 16th and the guy i spoke to this time advised me to do yet something totally different \send an email"which i have done"