Still waiting for my refund

I booked a flight for my girlfriend and my babies. They flight was for the 29 Aug 2015 from CPT to JHB, for some reason the lady who assisted them in Cape Town had an attitude and told them they are now getting in the flight because I used the international card to book the flight, so it's either with the pay for the flight AGAIN, ok they pay for the flight again, so they told them I must claim it back for refund. I did ask for my refund on the 31 Aug 2015 and they said it will take 7 to 14 days.<br> <br> Ever since I have been waiting for my money and they haven't transferred it to my bank account and when I called on Tuesday 15th Sep I spoke to the guy who had an attitude and rude, who just told me I must wait till the 18th Sep 2015 for my money.<br> <br> I don't know why Mango customer service employees would have an attitude to customers. I'm really ****ed off at Mango service.