Still no response!!!

<p>I have emailed Mango Airlines on the 28/02/2017 with the following email, and have to date receieved no response. </p> <p> </p> <p>This is the email that has been sent to ********** </p> <p> </p> <p>"Dear Sir/ Madam</p> <p>I was on the 6.00am Mango flight yesterday the 27/02/2017 form Cape Town to Johannesburg.</p> <p>I contacted your call center about a month ago to enquire whether I could bring along my infants car seat on the flight and I was told that I can. The car seat would be kept in the front of the plane.</p> <p>I arrived at Cape Town International and cling wrapped all my luggage besides my handbag and car seat as I expected to carry this onto the plane with me. The lines for the check in was long and once I checked in, I was told that I had to drop the car seat at the fragile goods department, which I did.</p> <p>I then collected it from the baggage services at OR Tambo airport shortly after landing.</p> <p>To my disappointment, my car seat was damaged. It has rips in it, has a hole in it and is covered by greasy marks.</p> <p>Had I known that my car seat is not going to be handled with care I would never have brought it along.</p> <p>I showed the flight attendant that was on the plane as well as Rachel and Kamogelani at baggage services.</p> <p>I tried calling the call center a few times on ***<br />but I ended the calls as I was put in hold for too long because the lines were very busy.</p> <p>I would like to be reimbursed for my car seat. It is a red Ferrari infant car seat which is valued at R1000.00. It was practically new and was only used a few times.</p> <p>Eagerly awaiting your response."</p> <p> </p> <p>Please could i have a response it has been more than 1 week!</p> <p> </p> <p>Thanks </p>