Sour Mango

After my shuttle being late, I missed my 11:40 flight from PE to Johannesburg. The staff at the Mango help desk that were working then were so condescending and even though I was visibly upset, they ignored me, they were rude to me, and they offered no explanation of what process I should follow or what they were doing. I honestly felt like they were more concerned with money and with business, rather than helping their customer. They would not give me a seat because they wanted to fill up the seats with people who paid full price (you get a discount if you miss a flight). As a 20 year old female, I felt completely helpless and disrespected. For a company that supposedly cares about their customers, I felt completely worthless to them.