Slow inefficient service

Durban airport has the worst service. We have waiting an hour in a queue with just 1 check in counter open. There us no one visible to ask for assistance. The online counter accepts passengers who did not check in online and was moving twice as fast. To add insult to injury, my wife and I were placed on seats in different rows. Clement Isaacs the attendant claimed he will look into it. I'm awaiting a response.